COVID-19: Patient & Visitor Updates

Page updated March 31, 2023

Lourdes Health is committed to protecting the health and safety of everyone who walks through our doors. We are continuing to work closely with the Benton-Franklin Health District and following guidance from the Centers for Disease Control and Prevention (CDC) to ensure the safety of our patients and staff.

April 3rd Retiring of Masking Mandate

Effective Monday, April 3rd, the State of Washington is retiring the mask mandate.

Lourdes Health will be moving to a “mask optional” policy throughout our facilities in accordance with the latest Centers for Disease Control guidance. You may choose to wear a mask at any time as an additional precaution to protect yourself and others.

Medical Records Information

To request a copy of your medical records:

• Please call Release of Information at 509.546.2205 and leave your name and phone number. We will return your call within 24-48 hours to process your request.
• Please fax your signed authorization to 509.546.2213.
• Please mail your signed authorization to:
  • Lourdes Health 
    Attn: HIM - Release of Information
    520 N. 4th Ave.
    Pasco, WA 99301

CIOX Health is a contracted release of information vender here at Lourdes Health in Health Information Services. Below are the standard fees for producing a copy of your medical records by CIOX Health.

Access Fees for PATIENTS ONLY:

• Electronic records delivered in electronic format $6.50 flat fee, no page limit.
• Electronic records delivered in paper format $.90 labor cost plus $.05 per page.
• Paper records delivered in electronic format $.07 per page.
• Paper records delivered in paper format $.12 per page.

There is no charge for continuity of care if records are sent directly to your physician. Please allow up to 14 business days for processing.