Billing and Financial Assistance

Lourdes Billing & Financial Assistance

Medical Center Bills

Lourdes Medical Center VisitPay: The Convenient Way to Pay
Lourdes Medical Center VisitPay gives you more flexibility, control and visibility to easily manage your Lourdes Medical Center hospital bills. Watch the video to learn more.

Pay My Bill

For more information or assistance, please call Customer Service at 844.459.1496.
Hours of operation are 8:00 am to 5:00 pm, Monday through Friday.

Clinic Bills

To pay a bill for Lourdes Clinic (For visits after 2/1/19) -

Pay My Bill

For questions regarding your clinic bill, please call 855.259.7663.

You May Receive More Than One Bill

Even if your appointments are on the same day, you may get more than one bill when:

You receive medical care at more than one of our Lourdes locations
You receive medical care at more than one of our Lourdes offices

Understanding Your Billing Statement

Available Payment Methods

Lourdes accepts the following forms of payment:

Credit card and Debit card – Visa, Master Card, American Express or Discover
Personal Check – Mailed or presented in person at Main Admission
Money Order – Mailed or presented in person at Main Admission
Cash – Presented in person at Main Admission

Financial Assistance

Trouble Paying Your Bill?

In keeping with our mission and values, Lourdes is committed to providing emergency care for all people. Lourdes also has a financial assistance program for medically necessary care for those who do not have the ability to pay, with special attention to those who are poor and vulnerable.

Financial Assistance Application
Financial Assistance Policy
Financial Assistance Policy – Summary

Solicitud de Asistencia Financiera
Política de Asistencia Financiera
Resumen de las Políticas de Asistencia Financiera

Different Ways to Pay Your Bill

Lourdes Financial Counselors will discuss ways to help you pay your Lourdes bill.

Discounts for uninsured patients or cash payments
Alternative payment arrangements
Financial assistance (explained below)

What is Covered by Financial Assistance?

Financial assistance is available to cover medically necessary services provided by Lourdes. These services may include hospital care, outpatient services, and emergency room services.

Who is Eligible for Financial Assistance?

Financial assistance is intended for patients who:

Cannot afford or do not qualify for health insurance
Have very limited financial resources
Have incurred sizable medical bills that are beyond their ability to pay

How is Eligibility for Financial Assistance Determined?

Eligibility will be determined based on your household income. You will be asked to provide this information on a Financial Assistance Application.

Financial Assistance Application
Solicitud de Asistencia Financiera

Examples of documentation that will be required are pay stubs, tax return forms, bank statements, and medical bills owed.

Participation in Government and Community Programs

No single organization can meet the needs of all patients who are unable to pay their medical bills. For this reason, we ask patients without insurance coverage to take advantage of all programs that can assist them. This helps Lourdes keep available resources for patients who cannot get other financial help.

Need Us to Help?

If you need help paying your Lourdes medical bill, please contact a financial counselor at the Lourdes Medical Center admissions desk.

We’ll help you find options for paying your bill
Review your eligibility for financial assistance
Verify your financial need
Review other financial help available to you, i.e. local, state and federal health care programs

Contact Us

Lourdes R1 Financial Counselors
Lourdes Medical Center/Main Admission
520 N. 4th Ave.
Pasco, WA 99301

HOURS
Mon. – Fri.
7:00 am – 3:30 pm
Ph 509.546.2206 or 509.416.8830
Fax 509.542.3065

We offer financial counseling to help address any financial concerns you or your family members have regarding your Lourdes bill. Our financial aid policies can be found in the registration department, and available upon request. We are dedication to working with you, our patient, in a compassionate and caring manner. We are committed to helping you identify options for resolving your financial obligations.

Cost Transparency

Understanding Billing & Charges at Lourdes Medical Center

Lourdes Health is committed to helping you understand and prepare for potential out-of-pocket costs related to medical services you or a loved one may receive at our hospital, and we have resources available to assist you. Please contact Lourdes Main Admissions at 509.543.2486 to discuss your specific care needs and the potential associated charges. If you are insured, you also should contact your insurer to understand their coverage of services.

In addition, as required by the Centers for Medicare & Medicaid Services (CMS), our hospital has provided a complete list of charges for all services and items provided by our facility.

The amount listed is not necessarily reflective of your actual financial responsibility. The amount collected by our hospital can be less than the amount on this list for a number of reasons, including discounts negotiated with third party payers like Medicare, Medicaid and commercial insurance companies as well as patient-specific discounts based upon financial need and other considerations. We recommend that all patients contact their insurer or a Lourdes Financial Counselor to discuss their individual situations and determine the potential out-of-pocket costs of their care.

This discussion with your insurer or the hospital is an important step because many factors affect an individual’s financial responsibility for the cost of hospital care, including:

If an individual has insurance, and under which insurer and plan he or she is covered;
Individual qualifications for additional financial assistance from the facility;
Factors specific to each patient’s care and needs, such as: length of stay in the hospital, specific items needed for care, Additional testing required or recommended by your provider and/or unexpected complications

Please contact the hospital at any time with questions, or view our Frequently Asked Questions below.

Where can I find out how much a service is going to cost?

The best way to determine your costs is to discuss your coverage options and needs with your insurer or our hospital. This is the only way to explore your personal situation and most accurately determine the potential out-of-pocket costs of care you or a loved one may need.

Are the amounts listed what I will have to pay for a service?

More than likely, no.

The amounts we have listed on our website are base, undiscounted prices. They do not necessarily reflect a patient’s actual financial responsibility, which can vary significantly based on the care and services an individual requires, if he or she is insured, and by which insurer or plan he or she is covered.

The amount collected by our hospital is almost always less than the amount provided on our website. Government programs, such as Medicare, pay hospitals much less than the amount listed. Similarly, commercial insurers typically negotiate discounts with hospitals like ours on behalf of the patients they cover.

Why can’t you provide actual charges or out-of-pocket costs for patients?

Charges and out-of-pocket costs vary a lot from person to person and are difficult for us to estimate.

A person’s financial responsibility – or out-of-pocket costs – is dependent on many factors, including if he or she is insured, by which insurer and under which plan he or she is covered, and if he or she qualifies for financial assistance. Because this varies so much from individual to individual, we cannot make blanket statements about actual charges or out-of-pocket costs.

Also, any charges that a patient incurs are dependent on a variety of factors such as how long he or she has to stay in the hospital, unexpected complications that arise, specific supplies and items needed for his or her care, and additional testing required or recommended to assess his or her condition. One patient’s needs may be vastly different from another’s even though they come to the hospital for the same procedure. It is difficult to estimate how this can differ.

We do encourage all patients to contact their insurer or a Lourdes Financial Counselor 509.546.2361 to discuss their individual situations and determine the potential out-of-pocket costs of care they or a loved one may need.

How does a provider set its prices?

Healthcare providers’ prices are based on the cost of the service (i.e. equipment and supplies, personnel, etc.), prices charged by competitors and prices of similar services offered.

Hospital prices are set to take into account the expected mix of patients seen and reflect expected payments from varied payers, such as insurance companies and the government. In addition, they are typically set to achieve an overall small positive margin, so a hospital can keep up with community needs, reinvest in the hospital’s services and facility, provide care for those who can’t pay, and collaborate with and support organizations that share its mission.

Why do different providers have different prices? Shouldn’t one service cost about the same from one facility to the next?

Prices vary because all hospitals are different. Size, staffing, technology and equipment, services offered, the intensity of care provided, patients served, and many other factors all impact how much money a hospital needs to operate – and how much it charges for services.

What are you doing to help patients reduce or better manage their out-of-pocket costs?

As you can imagine, we are subject to many legal and regulatory restrictions when it comes to patient costs, but we are offering what programs, payment options and discounts that we can.

A Lourdes Financial Counselor 509.546.2361 can help individuals determine the potential costs of care they or a loved one may need and explore what programs, payment options and discounts may be available to them.