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Coronavirus (COVID-19) Preparedness Information

Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the health department.

Up-to-date information is available at www.CDC.gov or through the Washington State Department of Health COVID-19 hotline, 800.525.0127.

Universal Masking

Lourdes Health is taking every precaution to keep our patients and staff safe, and prevent the spread of COVID-19 in our facilities. For this reason, we are following the CDC recommendation and state and county mandates that anyone who enters our facility must wear a face mask at all times.

Why wear a mask? Recent studies show that universal masking, in addition to practicing social distancing and proper hand hygiene, can help prevent the spread of infectious diseases like COVID-19, especially in individuals who may not know they are ill. And until there is a vaccine, these measures are our best line of defense in protecting not only you, but also our healthcare workers and community members.

Please be smart and do your part. Wear a mask! We all have a responsibility to protect one another against the spread of COVID-19 and make our communities healthier.

For more information from the CDC on face coverings and how to make your own, click here.

Vistor Restrictions, Limited Access Points, & Screenings

Lourdes Health is committed to protecting the health and safety of everyone who walks through our doors. We are continuing to work closely with the Benton-Franklin Health District and following guidance from the Centers for Disease Control and Prevention (CDC) to ensure the safety of our patients and staff.

Out of an abundance of caution and to prevent the spread of respiratory illnesses, we are implementing visitor restrictions and have limited entry points to the hospital.

Hospital, Clinic & Counseling Center visitors are not permitted until further notice.

To help ensure the safety of our patients, providers, employees and community, our facilities have implemented a zero-visitor* protocol effective immediately at the hospital, clinics, Urgent Care and Counseling Center.

*Some exceptions may apply (e.g. pediatric patients, obstetric patients and those receiving end-of-life care).

Thank you for your cooperation and understanding while we stay focused on providing high-quality care. We have limited entry points to the hospital and are screening everyone – employees, providers, patients and the limited permissible visitors currently allowed – who enters the building. The following provides additional detail about both safety measures:

Limited Entry Points:

Clinic & Therapy Patients: For patients with appointments at our pulmonology, cardiology, rheumatology & neurology clinics as well as patients here for physical, speech and occupational therapy, please use the Joint & Spine entrance.

All Other Patients: Patients here for emergency care, surgery,  laboratory or imaging services please enter using our emergency department entrance. This entrance is open 24 hours a day. 

All other entry points will be closed until further notice.

Screening Process:

All patients, visitors and staff entering the hospital will be screened with questions regarding respiratory symptoms and travel history, per CDC recommendations. Patients with symptoms will immediately be provided masks and managed per CDC guidelines. Based on the screening, visitors may also be asked to take their temperature, speak further with someone, or come back at a later date. Screening will occur upon every entry.

We want to reassure our communities that it is safe to come to the hospital should you or your family need care. We stand ready to serve you.

For up-to-date information about COVID-19, visit www.cdc.gov

Closures:

  • Lourdes Occupational Health at Grandridge in Kennewick is closed until further notice. All Occupational Health services are being done at our location off Road 100 in Pasco.
  • Gift Shop is closed until further notice
  • Lourdes 4th Ave. Bistro is currently closed to the public until further notice

Medical Records Information:

At this time, Lourdes Health is not going to allow patients to come in and get their records. We will be accepting medical records release requests by phone only until further notice. Please call 509.546.2205 and leave your name and phone number. We will return your call within 24-48 hours to process your request.

COVID-19 Online Risk Assessment:

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

Begin CDC Online Assessment

Quick Links:
Centers for Disease Control and Prevention
Benton Franklin Health District
Washington State Department of Health

Additional Resources:

Lourdes Media Statement
Respiratory Illness Symptoms – What Should I do?
Tengo síntomas de una enfermedad respiratoria.* ¿Qué debo hacer?
Supporting Efforts to Keep Our Community Healthy
Cloth Face Covering Instructions and Guidance From CDC