Lourdes Medical Center was named as a 2012 PRC 5 Star Hospital in Acute Care, Inpatient for Overall Quality of Care at an awards dinner held at the Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch.
The award ranks Lourdes Medical Center in the top 10% nationally for “excellent” responses for Acute Care, Inpatient – Overall Quality of Care. Healthcare leaders from across the United States gathered to participate in the 2012 PRC Excellence in Healthcare Conference hosted by Professional Research Consultants, Inc. PRC is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska.
Lourdes Medical Center not only received the 5-Star Award, but was also honored with 4-Star Awards for the Emergency Department scoring in the top quartile in the nation for overall quality of care and 4-Star for INPATIENT UNIT scoring in the top quartile in the nation for overall quality of care.
Denise Clapp, Chief Nursing Officer for Lourdes Health Network was honored and had this to say about her team:
“The efforts of all our dedicated Lourdes associates are reflected in our outstanding patient satisfaction. It takes constant team work to achieve these kinds of results. The team at Lourdes has made patient satisfaction a major focus and not only are we performing in the top 10% nationally as recognized by PRC, but also are ranked in the top quartile for all of Ascension Health – the nation’s largest not-for-profit healthcare system.”
The PRC 5-Star Award is a designation given annually to healthcare facilities, providers, outpatient service lines, and inpatient units that score in the top ten percent of PRC’s national client database for the prior calendar year. These awards are based on the percentage of patients who rate the facility, healthcare provider, outpatient service line, or inpatient unit “Excellent” for the Overall Quality of Care question.
This research is conducted to obtain the opinions of the Lourdes Health Network patient’s at Lourdes Medical Center via a confidential survey to assess their perceptions of the medical center’s patient care. The healthcare facility uses the research findings to continuously improve and enhance patient satisfaction.
“We are so proud of Lourdes Medical Center and are thrilled to present them with these National Excellence in Healthcare Awards. These awards are proof that Lourdes is committed to improving healthcare. It takes years of dedication, determination and hard work to achieve this level of success. Congratulations to Lourdes Medical Center and its staff for improving healthcare services for the Mid-Columbia Region.” – Joe M. Inguanzo, Ph.D., President and CEO of Professional Research Consultants
Professional Research Consultants is in its 32nd year of providing marketing research for hospitals across the United States. Company information can be found on their corporate website, www.PRConline.com.