July 22, 2016
A survey team from CARF International* will be visiting Lourdes on July 28 – July 29, 2016.
We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve. As a result of this survey, we may earn or continue accreditation.
As part of the survey, the surveyors will interview people who receive services, their families, our staff, and others. Some questions the survey team members might ask people are:
Do we provide a clean and safe setting?
Do you receive the services you need and want?
Are you treated with respect?
Do you take part in planning your services?
Are you told what you need to know about your services?
Are your questions answered in a way you understand?
Do you know where to go with questions or concerns?
*CARF International is a group of companies that includes CARF, CARF Canada, and CARF Europe.
Lourdes Inpatient Physical Rehabilitation admitted 126 patients in 2015 to our intensive therapy program. To view the 2015 patient outcomes, click here.