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Patient Feedback

Focused. Personal. Care.

We welcome your feedback!

The mission of every Lourdes employee is to be an extension of the healing ministry of Jesus. We are called to serve our community, staff, patients, and visitors with respect, compassion, care and excellence.

Please tell us how we did.  We encourage patients, family members, associates and community members to let us know how we are doing. We respect your opinion. Both compliments and criticisms are welcome. They help us do our best to serve you and your loved ones.

Call Lourdesline (509) 546-2256

Anyone can call at any time!

Write a Note

If you prefer not to call, you are welcome to leave a message below. 

If your concern is of a more serious nature contact:

Lourdes Corporate Responsibility Office 

Anita Kongslie, Director of Risk Management
Lourdes Health Network
PO Box 2568
Pasco, WA 99302
Ph (509) 546-2273
akongslie@lourdesonline.org

Department of Health and/or the Joint Commission

If you do not believe that you that you received resolution to your concern by contacting the above parties, you have the right to contact the following:

Washington State Department of Health
Department of Health
PO Box 47857
Olympia, WA 98504-7857
Ph (360) 236-2620
Toll-free (800) 633-6828
www.doh.wa.gov

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll-free (800) 994-6610
Fax (630) 792-5636
complaint@jointcommission.org